我院近期新增三篇正式发表的国际顶级期刊（UTD-24）学术论文，其中两篇学术研究论文发表在管理类世界顶级期刊MISQ（MIS Quarterly），分别为管理科学与工程系教授郭熙铜为通讯作者的学术论文“Empowering Patients Using Smart Mobile Health Platforms: Evidence From A Randomized Field Experiment”、管理科学与工程系教授张楠为第一作者的学术论文“Peer Privacy Concerns: Conceptualization and Measurement”；另有一篇学术研究论文发表在管理类世界顶级期刊POM（Production and Operations Management），管理科学与工程系教授郭熙铜为通讯作者、管理科学与工程系助理教授吴天石为第三作者的学术论文“Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients”。这三篇论文的发表为哈工大经济与管理学院高水平论文发表成果又添新彩，是高质量研究成果的重要体现。

UTD期刊列表中24本期刊是世界公认的管理学科中最顶级的期刊，包括会计、金融、信息、营销、管科和工商六个方向。MIS Quarterly是全球公认的商学院24种国际顶级期刊(UTD-24)之一，在信息管理科学领域具有很高的知名度和影响力，影响因子7.198。Production and Operations Management作为UTD-24\FT 50\商业周刊20系列期刊，是国际公认的商学运营管理方向顶级期刊，在国际管理学界享有极高的学术声誉。我院迄今为止共有14篇学术论文发表于UTD-24期刊。

附：论文介绍              

郭熙铜

管理科学与工程系

论文：Empowering Patients Using Smart Mobile Health Platforms: Evidence From A Randomized Field Experiment

作者： Ghose, Anindya; Guo, Xitong* ; Li, Beibei ; Dang, Yuanyuan

期刊：MIS Quarterly  2022,46（1）：151-192    DOI：10.25300/MISQ/2022/16201

摘要：With today's technological advancements, mobile phones and wearable devices have become extensions of an increasingly diffused and smart digital infrastructure. In this paper, we examine mobile health (mHealth) platforms and their health and economic impacts on the outcomes of chronic disease patients. To do so, we partnered with a major mHealth firm that provides one of the largest mobile health app platforms in Asias pecializing in diabetes care. We designed and implemented a randomized field experiment based on detailed patient health activities (e.g., steps, exercises, sleep, food in take)andbloodglucose values from 1,070diabetespatients over several months. Our main findings show that the adoption of the mHealth app leads to an improvement in health behavior, which in turn leads to both short term metrics (such as reduction inpatients 'blood glucose and glycated hemo glob in levels)and longer-term metrics (such as hospital visits and medical expenses).Patients who adopted the mHealth app undertook higher levels of exercise, consumed healthier food with lower calories, walked more steps and slept for longer times on a daily basis. They also were more likely to substitute offline visits with telehealth. A comparison of mobile versus PC-enabled versions of the same app demonstrates that the mobile version as a stronger effect than PC version in helping patients make these behavioral modifications with respect to diet, exercise, and lifestyle, which ultimately leads to an improvement in their healthcare outcomes. We also compared outcomes when the platform facilitates personalized health reminders to patients vis-a-vis generic (non-personalized) reminders. Surprisingly, we found that personalized mobile messages with patient-specific guidance can have an inadvertent (smaller)effect on patient app engagement and life style changes, leading to a lower health improvement. However, they are more like to encourage a substitution of offline visits by telehealth. Overall, our findings indicate the massive potential of mHealth technologies and platform design in achieving better healthcare outcomes.

 张楠

管理科学与工程系

论文：Peer Privacy Concerns: Conceptualization and Measurement

作者：Zhang, Nan (Andy); Wang, Chong (Alex)* ; Karahanna, Elena ; Xu, Yan

期刊：MIS Quarterly 2022,46（1）：491-530    DOI：10.25300/MISQ/2022/14861

摘要：Privacy needs on today's internet differ from the information privacy needs in traditional e-commerce settings due to their focus on interactions among online peers rather than merelytrans actions with an online vendor. Peer-oriented online interactions have critical implications for an individual's virtual presence and self-cognition. Yet existing conceptualizations of internet privacy concerns have solely focused on the control of personal information release and on online interactions with online vendors. Drawing on the theory of personal boundaries, this study revisits the theoretical foundation of online privacy and proposes a multidimensional peer-related privacy concern construct, that focuses on privacy violations from online peers. We term this new construct "Peer Privacy Concern" (PrPC) and define it as the general feeling of being unable to maintain functional personal boundaries in online activities as a result of the behavior of online peers. This construct consists of four dimensions comprised of a reconceptualization of information privacy concerns to also reflect privacy concerns with respect to peers' handling of self-shared information and with respect to peer-shared information about one's self, and three new dimensions that tap into the arising privacy needs from virtual interactions (i.e., virtual territory privacy concern and communication privacy concern) as well as from the need to maintain psychological independence (i.e., psychological privacy concern). These new dimensions, which are rooted in the theory of personal boundaries, are prominent privacy needs in online social interactions with peers. However, they are absent from previous privacy concern conceptualizations. Scales for measuring this new construct are developed and empirically validated.

论文：Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients

作者： Zhao, Wei; Liu, Qianqian Ben ; Guo, Xitong*; Wu, Tianshi ; Kumar, Subodha

期刊：Production and Operations Management  2022,31（4）：1698-1718    DOI：10.1111/poms.13639

摘要：Recent years have seen robust growth in online medical consultation platforms. These platforms allow patients to access various healthcare services provided by doctors (e.g., health assessment, diagnosis, consultation, and supervision). In China, many such platforms allow patients to give small monetary gifts to doctors as an expression of gratitude. The implicit assumption is that expensive gifts influence doctors' medical service and generate conflicts of interest but small gifts do not. However, there is little empirical evidence to support this assumption. In order to fill this gap in the literature, our study investigates whether small gifts from patients impact the quality of service provided to the gift-givers (i.e., direct effect) and the nongivers (i.e., spillover effect). We examine three aspects of online medical service quality: (i) patient wait time, (ii) the amount of information in doctors' responses, and (iii) the degree of emotional support in doctors' responses. We find that despite the gifts' negligible monetary value, doctors who receive gifts do reciprocate to the gift-givers by providing them with more timely responses and greater emotional support. Furthermore, after receiving the small gifts, doctors may be slower in responding to nongivers and offer them less emotional support. We also investigate whether these effects (both direct and spillover effects) vary with doctors' backgrounds, including their professional experience and geographic location. Our findings have both theoretical and practical implications for patients, online medical consultation .